How can we help?
Browse the FAQs below or get in touch directly. We typically respond within one business day.
Frequently asked questions
How do I import my existing resume?+
Click the Import button on the dashboard and upload a PDF or Word document (.doc or .docx). Our AI will extract your information and pre-fill the resume builder automatically.
What are credits and how do I get more?+
Credits power AI features like resume parsing, content suggestions, and ATS scoring. Your account starts with a free credit balance. Additional credits are available via Pro plans — look for the Upgrade option in the dashboard.
My imported PDF is missing some text.+
PDF parsing works best with text-based PDFs. Image-only or scanned PDFs cannot be read. Try exporting your resume from Word or Google Docs as a PDF, or import the .docx file directly.
Can I have multiple resumes?+
Yes — create as many resumes as you like from the dashboard. One tailored resume per job application is recommended for the best ATS results.
How does the ATS score work?+
Paste a job description using the Match button in the editor. The AI compares your resume against the job requirements and returns a score out of 100 with specific suggestions to close the gap.
Can I export my resume as a Word document?+
Yes. Use the Export button in the editor and choose Export as DOCX.
Is my resume data private?+
Yes. Your resume content is stored securely and is never shared with third parties or used to train AI models. See our Privacy Policy for full details.
How do I delete my account?+
Email us at resuniq@zohomail.in and we will delete your account and all associated data within 7 business days.